Meet Ella, New Zealand’s first AI police officer
Ella, which stands for Electronic Lifelike Assistant, would primarily be available only at the New Zealand police headquarters building in Molesworth St, where users can ask her for any information.
The New Zealand Police has recruited its first Artificial Intelligence based police officer called “Ella”. It is a life-like virtual assistant that uses real-time animation to emulate face-to-face interaction in an empathetic way.
Ella, which stands for Electronic Lifelike Assistant, is part of two new digital kiosks police have designed to help reduce queues in stations and to provide a modern way to connect with the public. The AI cop was revealed at the police national headquarters in Wellington on Wednesday.
Ella would start working for the New Zealand Police from next Monday.
The AI police officer will primarily be available only at the headquarters building in Molesworth St, where users can ask for information or be connected to whoever they're visiting, New Zealand Herald reported.
AI police officer’s duties
AI police officer’s primary duties will be welcoming visitors to the building, telling staff that they’ve arrived, and directing them to collect their passes.
It can also talk to visitors about certain issues, such as the force’s non-emergency number and police vetting procedures.
After three months on the job, Ella’s future on the force will be evaluated, reported The Next Web portal.
“Her capabilities are basic at this stage as she is a proof of concept, but we see some real benefits of digital person technology if we can equip the AI with more knowledge and capabilities, and it can learn from more interactions,” said New Zealand Police Commissioner Mike Bush.
Homegrown tech firms Intela AI and Soul Machines led the AI and digital human development of Ella. They programmed it to use voice, tone and body language to deliver a one-on-one service.
However, Ella won’t be replacing human officers. According to Bush, if the AI officer does a good job, it could be handed a range of new responsibilities in the future.