Zomato takes down bigoted customer; stands its ground, says food has no religion
A corporate company rarely takes such a stand. Zomato not only registered the customer's complaints, but also refused to yield.
Zomoto, India's largest food delivery company, has responded to a customer who complained that his order was delivered by a non-Hindu [read Muslim] executive, by standing its ground: it said that food doesn't have a religion, it is a religion. It is currently going viral on the internet.
Yesterday, a Zomato customer said on his Twitter page that he had ordered food through Zomato and had cancelled the order because it was brought by a non-Hindu delivery executive. The complaint was that he was a pure vegetarian, and this was the holy month of Shravan.
Just cancelled an order on @ZomatoIN they allocated a non-hindu rider for my food they said they can't change rider and can't refund cancellation I said you can't force me to take a delivery t refund just cancel- अमित शुक्ल शुक्ल (@NaMo_SARKAAR) July 30, 2019
And he asked Zomato to change the delivery executive because he is a Muslim. The service centre manager refused and said the money for the order could not be refunded.
The man also posted this conversation on his Twitter page. Zomato stated that food has no religion and that food is a religion.
There is growing support throughout the country for Zomato. The company's chief executive, Deepdendra Goyal, said India is a proud country with diverse clients and he has no concern about losing business that comes in the way of its values.
We are proud of the idea of India - and the diversity of our esteemed customers and partners. We're sorry to lose any business that comes in the way of our values. ???????? https://t.co/cgSIW2ow9B- Deepinder Goyal (@deepigoyal) July 31, 2019
Zomato's message is loud and clear. No bigotry, please.
[Autotranslated from Tamil]